Effective Date: April 15, 2026
1. Introduction
LNL Itumeleng Cleaning Services (“we,” “us,” or “our”) is committed to protecting the privacy and personal information of our clients in accordance with the South African Protection of Personal Information Act (POPIA). This policy explains how we collect, use, and safeguard your data when you book our services or use our website.
2. Information We Collect
To provide our cleaning and domestic services effectively, we collect the following personal information:
- Contact Details: Your name, email address, and phone number.
- Physical Address: The location required for our teams to perform on-site cleaning (e.g., Post-Renovation, Mould Removal, or Tile Cleaning).
- Payment Information: Transactional data required to process EFTs or secure online payments.
- Website Usage: Information collected through cookies to improve your browsing experience on our website.
3. How We Use Your Information
We use your data strictly for legitimate business purposes, including:
- Scheduling and confirming your cleaning appointments.
- Generating invoices and processing payments for services or cleaning chemicals.
- Communicating with you regarding your service or responding to inquiries.
- Meeting South African tax (SARS) and legal record-keeping requirements.
4. Data Security
LNL Itumeleng Cleaning Services implements appropriate technical and organizational measures to ensure your information is not lost, misused, or accessed by unauthorized parties. Our website uses SSL encryption to protect any data submitted via our contact forms.
5. Third-Party Sharing
We do not sell, rent, or trade your personal information. We only share necessary details with:
- Operational Staff: Only the address and contact person details required for our cleaning teams to reach your site.
- Service Providers: Professional partners (like payment gateways) who help us operate our business, provided they also comply with POPIA.
- Legal Authorities: Only when required to do so by South African law.
6. Your Rights Under POPIA
You have the following rights regarding your personal information:
- The right to access the personal data we hold about you.
- The right to request the correction of inaccurate or outdated information.
- The right to object to the processing of your data or request its deletion (provided it is no longer required for legal or contractual obligations).
7. Contact Us
If you have any questions regarding this Privacy Policy or how your data is handled, please contact our Information Officer:
LNL Itumeleng Cleaning Services
Email: admin@lnlitumelengcleaningservices.co.za
Phone: 064 528 7497
Location: Office 314, Balfour Mall, Highlands North Johannesburg, South Africa